frequently asked questions
To help you with any queries or concerns you may have regarding your Earlybirds purchase, we've put together a simple list of Frequently Asked Questions. If you require additional information, do not hesitate to contact us 24 hours a day, via email firstname.lastname@example.org or call during office hours freecall 1800 666 550.
Your privacy is respected. All information collected is kept strictly confidential and will not be passed on to a third party. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions or concerns, please feel free to call us on freecall 1800 666 550 or e-mail us at email@example.com
Terms & Conditions
Earlybirds will happily exchange any item or refund your money providing the item is returned to us in its original condition and packaging. Garments will not be accepted worn, washed or damaged. Garments must be returned within 14 days of receipt of goods. Contact us to discuss any returns or exchanges.
Delivery of your Order
Any order received prior to 12.00pm Monday to Friday we will endeavour to fulfil same day. We deliver throughout Australia using either Australia Post Express Post satchels for overnight delivery or Australia Post Standard Post satchels for 1-2 days delivery. International parcels are sent via DHL, fully trackable and secure. If you would like to track your parcel or have any concerns regarding delivery, please do not hesitate to contact us. Delivery to overseas destinations is usually 2-3 working days.
Secure Payment Options
Earlybirds promises to protect your personal information with the highest level of date privacy and security. We understand that you are concerned about the security and privacy of online transactions. In Australia our secure payment network is via the Commonwealth Bank.